Shipping policy

Shipping Policy

Last Updated: May 12, 2026

At Welfill, we are committed to delivering your order as quickly and safely as possible. This Shipping Policy explains our processing times, delivery estimates, shipping costs, and other important information.

If you have any questions, please contact us:

Order Processing Time

All orders are processed within 1–3 business days (Monday through Friday, excluding holidays) after payment is successfully received.

You will receive an order confirmation email immediately after purchase and a shipping confirmation email with tracking information once your order has been dispatched.

Estimated Delivery Times

Delivery times vary depending on your location and shipping carrier. Typical delivery estimates are:

  • United States: 7–15 business days
  • Canada: 8–18 business days
  • United Kingdom: 7–14 business days
  • Australia & New Zealand: 8–18 business days
  • Europe: 7–15 business days
  • Rest of World: 10–25 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on your location and selected shipping method.

We may offer:

  • Free shipping promotions on eligible orders
  • Discounted shipping rates for select destinations

Any applicable shipping fees will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a tracking number by email. Tracking updates may take 24–72 hours to appear in the carrier’s system.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or fees imposed by your local authorities.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Delays

Delivery may be delayed due to:

  • Customs processing
  • Carrier disruptions
  • Severe weather
  • High seasonal demand
  • Incorrect shipping information

Welfill is not responsible for delays beyond our control.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply.

Lost or Stolen Packages

If your package is marked as delivered but you have not received it:

  1. Check with household members or neighbors.
  2. Contact the shipping carrier.
  3. Reach out to us for assistance.

Welfill is not responsible for packages lost or stolen after confirmed delivery, but we will do our best to help resolve the issue.

Damaged Packages

If your order arrives damaged, contact us within 7 days of delivery and include photos of the product and packaging. We will arrange a replacement or refund as appropriate.

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once processing or shipping has begun, cancellation may not be possible.

Contact Us

For any shipping-related questions, please contact us: