Refund policy

Return & Refund Policy

At Welfill, your satisfaction is our top priority. We are committed to providing high-quality products that enhance your everyday comfort and convenience. If you are not completely satisfied with your purchase, we're here to help.

30-Day Money-Back Guarantee

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must:

  • Be in the same condition that you received it
  • Be unused or lightly tested
  • Include all original packaging and accessories
  • Be accompanied by proof of purchase (order number or receipt)

How to Start a Return

To initiate a return, please contact us through any of the following channels:

Please include:

  • Your order number
  • Reason for the return
  • Photos or videos if the item is damaged or defective

Our support team will respond within 24–48 business hours with return instructions.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 7 days of delivery.

We will gladly offer one of the following at no additional cost:

  • A full refund
  • A replacement product
  • Store credit (if preferred)

Non-Returnable Items

The following items are not eligible for return:

  • Items damaged due to misuse or improper handling
  • Products returned without prior authorization
  • Final sale or clearance items (if marked as such)

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Late or Missing Refunds

If you have not received your refund after 10 business days:

  1. Check your bank account again
  2. Contact your credit card company or payment provider
  3. Reach out to us for assistance

Order Cancellations

Orders may be canceled within 12 hours of purchase for a full refund. Once your order has been processed or shipped, cancellations may no longer be possible.

Exchanges

We only replace items if they are defective, damaged, or incorrect. To request an exchange, contact us using the details above.

Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect item, Welfill will cover all return shipping costs.
  • For all other returns, customers may be responsible for return shipping fees.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us: